The Short Version
We respect your privacy. Here's what you need to know:
- We collect information you give us (like your name, email, and phone number) to provide our service
- We do not sell your contact information to third parties
- We use your phone number only to contact you about our service through text messages or requested phone calls
- We share data only with service providers who help us operate (like our texting platform and website host)
- We keep your information secure and only share it when legally required or for the purpose of providing our service
- You have rights to access, delete, and control your data
- You can ask us to delete your information anytime
What Information We Collect
Information you provide:
- Contact information (name, email, phone number)
- Account information and preferences
- Messages and communications with us
Information collected automatically:
- Device and browser information
- IP address and general location
- How you use our website (pages visited, time spent)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and improve our service
- Send you text messages and emails about our service (with your consent)
- Respond to your questions and requests
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze how our service is used
Text Messages (SMS)
When you sign up for text messages:
- Consent required: We'll only send texts after you explicitly opt in
- We will not sell your phone number or contact data to third parties
- Opt-out anytime: Reply STOP to any message or contact us
- Message frequency: Varies based on your service usage
- Costs: Message and data rates may apply
- Help: Reply HELP or contact legal@illusionoflife.inc
Sharing Your Information
We do NOT sell your personal information.
We share your information only with:
- Service providers: Companies that help us operate (SMS platforms, hosting, analytics, payment processors) - they can only use your data to provide services to us
- Legal requirements: When required by law, court order, or government request
- Business transfers: If we merge with or are acquired by another company
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Understand how you use our site
- Improve our service
You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.
Your Privacy Rights
All US residents have the right to:
- Know what personal information we collect and how we use it
- Request a copy of your personal information
- Request deletion of your personal information
- Opt out of marketing communications
Additional rights for California residents (CCPA/CPRA):
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
- Right to opt out of sale/sharing (we don't sell, but you have this right)
- Right to non-discrimination for exercising your rights
Additional rights for residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws:
- Similar rights to access, delete, correct, and opt out
- Right to appeal our decision on your rights request
To exercise your rights: Contact us at legal@illusionoflife.inc
We will respond to verified requests within 45 days (or as required by applicable law).
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.
Data Security
We use reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We keep your information for as long as:
- Your account is active
- Needed to provide our service
- Required by law
- Necessary for legitimate business purposes
When you request deletion, we will delete or anonymize your information unless we're legally required to keep it.
Changes to This Policy
We may update this policy occasionally. If we make significant changes, we'll notify you by:
- Email to your registered address
- Prominent notice on our website
- Text message (for material changes affecting text communications)
California-Specific Disclosures
Categories of personal information collected:
- Identifiers (name, email, phone, IP address)
- Commercial information (service usage, preferences)
- Internet activity (browsing behavior, interactions)
- Geolocation data (general location from IP)
Business purposes for collection:
- Providing and improving our service
- Customer support and communications
- Security and fraud prevention
- Legal compliance
Do Not Sell My Personal Information: We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
Shine the Light: California residents can request information about personal information disclosed to third parties for direct marketing (we don't do this, but you can ask).